Terms & Conditions
Booking, payment & cancellation
- For bookings more than 14 days prior to arrival, a 50% deposit is required to confirm your booking.
- For bookings 14 - 0 days prior to arrival, 100% of the total booking is required at the time of booking.
- Payment is via Credit Card or Bank Transfer.
For Individual Room bookings:
- Bookings can be cancelled up until 30 days prior to arrival without charge.
- Cancellations 30 – 15 days prior to arrival: 50% of the total booking will be charged.
- Cancellations 14 – 0 days prior to arrival: 100% of the total booking will be charged.
For Group bookings of 7-9 bedrooms:
- The deposit is non-refundable.
- Cancellations 14 – 0 days prior to arrival: 100% of the total booking will be charged.
- A damage deposit may be required.
Covid-19 policy
From December 2021 we will be operating under the government’s Covid-19 Protection Framework:
- In the case of Covid-19 lockdown or regional boundary restrictions where you are unable to travel, we will work with you to provide the opportunity to rebook on different dates, subject to availability.
- When operating in the orange or red traffic light, bed & breakfast guests will be provided a ‘contactless’ breakfast service. Access to public areas may be restricted and other restrictions may apply.
Lodge Rules
- No smoking is allowed except for in designated outdoor areas, no butts left anywhere on grounds.
- For individual room bookings, quiet hours are 9pm - 7 am
- Only the guests are allowed to use the property and its facilities, any third party visitors are only allowed access with our permission.
- No parties or events are allowed without prior consent. Please talk to us about your requirements.
Damages
Where wilful damage has occurred on the property, Maungawera Lodge will recover the costs and any consequential losses as a result of the damage from the Client.
Bond Refund
The bond will be returned within 3 days of departure, giving time for full property assessment and cleaning. Any breakages/damages will be removed from bond repayment. Any cost for excessive cleaning will be removed from the bond payment.
Cleaning
The hire fee includes cleaning but if deemed that excessive cleaning has been required, additional cleaning costs will be recovered from the Client at a rate of $50/hour.
Check-in / Check-out Times
Check-in 3.00 pm on the day of arrival – potentially flexible if required.
Check out at 10.00 am on the day of departure.