Terms & Conditions
Booking, payment & cancellation
- For bookings more than 14 days prior to arrival, a 50% deposit is required to confirm your booking.
- For bookings 14–0 days prior to arrival, 100% of the total booking is required at the time of booking.
- Payment is via credit card or bank transfer (processing fee may apply).
For Individual Room bookings:
- Bookings can be cancelled up until 30 days prior to arrival without charge.
- Cancellations 30–15 days prior to arrival: 50% of the total booking will be charged.
- Cancellations 14–0 days prior to arrival: 100% of the total booking will be charged.
For Group bookings of 7-9 bedrooms:
- The deposit is non-refundable.
- Cancellations 14–0 days prior to arrival: 100% of the total booking will be charged.
- A damage deposit may be required.
Lodge Rules
- No smoking or vaping is allowed except in outdoor areas; no butts are to be left anywhere on the grounds.
- Only guests are allowed to use the property and its facilities; any third-party visitors are allowed access only with our permission.
- No parties or events are allowed without prior consent. Please talk to us about your requirements.
Damages
Where wilful damage has occurred on the property, Maungawera Lodge will recover the costs and any consequential losses as a result of the damage from the Client.
Bond Refund
The bond will be returned within 3 days of departure, giving time for full property assessment and cleaning. Any breakages/damages will be deducted from the bond repayment. Any cost for excessive cleaning will be deducted from the bond payment.
Cleaning
The hire fee includes cleaning, but if it is deemed that excessive cleaning is required, additional cleaning costs will be recovered from the Client at a rate of $70/hour.
Any excess trash/rubbish must be taken away by guests, or guests must leave $70 for the lodge staff to do this.
*Check-in is at 3:00 pm on the day of arrival — potentially flexible if required.
*Check-out is at 10:00 am on the day of departure.